Payment Policy

Last updated: November 24, 2024

1. Accepted Payment Methods

Victorian South Suffolk Society accepts the following payment methods for all purchases:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Bank Transfers
• PayPal
• Electronic Fund Transfers (EFT)

2. Currency and Pricing

All prices are listed in Canadian Dollars (CAD). International customers will be charged in CAD, and any currency conversion will be handled by their payment provider at current exchange rates.

3. Payment Security

We implement several security measures to protect your payment information:

• SSL encryption for all payment transactions
• PCI DSS compliance for credit card processing
• Secure payment gateway integration
• Regular security audits and updates
• No storage of complete credit card information on our servers

4. Order Processing

Orders are processed during business hours (Monday to Friday, 9:00 AM - 5:00 PM MT). Please note:

• Orders are confirmed only after payment has been successfully processed
• You will receive an email confirmation once your payment is completed
• Order processing begins after payment verification
• Bank transfers may take 1-3 business days to verify

5. Billing Information

When making a purchase, you agree to provide:

• Current, complete, and accurate billing information
• Valid payment method information
• Updated contact information for order confirmation

6. Payment Verification

Victorian South Suffolk Society reserves the right to:

• Verify payment information before processing orders
• Request additional information to confirm identity
• Cancel orders that fail verification processes
• Hold orders pending payment verification

7. Invoicing

For every purchase:

• Digital invoices are automatically generated
• Receipts are sent to your registered email address
• Tax information is included on all invoices
• Invoice copies are available upon request

8. Failed Payments

In case of payment failure:

• You will be notified immediately via email
• Orders will be held for 48 hours pending payment resolution
• Alternative payment methods can be arranged
• Orders may be cancelled if payment issues remain unresolved

9. Refunds and Cancellations

Our refund policy includes:

• Refunds processed to original payment method
• Processing time of 3-5 business days
• Notification emails for all refund stages
• Full refund of original payment amount including taxes

10. Business Account Payments

For business accounts:

• Credit applications available for qualified businesses
• Net 30 terms available upon approval
• Business account managers assigned for large orders
• Volume pricing available for bulk purchases

11. Contact Information

For payment-related inquiries:

• Email: info@victoriansouthsuffolksociety.com
• Phone: +1 416 273 1975
• Address: 3819 Elbow Dr SW, Calgary, AB T2S 2J9, Canada
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM MT

12. Changes to Payment Policy

Victorian South Suffolk Society reserves the right to modify this payment policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.