Service Policy

Last updated: November 24, 2024

1. Service Commitment

At Victorian South Suffolk Society, we are dedicated to providing exceptional service and support for all our nutritional products. This Service Policy outlines our commitments and procedures to ensure your complete satisfaction with our products and services.

2. Product Quality Standards

Every product we offer undergoes rigorous quality control measures to ensure it meets our high standards:

• Regular quality testing of all nutritional supplements
• Strict adherence to feed safety regulations
• Batch tracking for complete product traceability
• Regular supplier audits and quality assessments

3. Customer Support Services

Our dedicated support team is available to assist you with:

• Product selection and usage guidance
• Technical support for nutritional planning
• Order tracking and delivery inquiries
• Product quality concerns

4. Contact Methods

You can reach our customer service team through:

• Phone: +1 416 273 1975
• Email: info@victoriansouthsuffolksociety.com
• Mail: 3819 Elbow Dr SW, Calgary, AB T2S 2J9, Canada

5. Response Time Commitment

We strive to provide timely responses to all inquiries:

• Phone calls: During business hours (9 AM - 5 PM EST)
• Emails: Within 24 business hours
• Written correspondence: Within 5 business days

6. Product Support

We provide comprehensive product support including:

• Detailed product usage guidelines
• Nutritional consultation services
• Feed program planning assistance
• Product compatibility information

7. Quality Guarantee

All our products come with a quality guarantee that ensures:

• Products meet specified nutritional content
• Supplements are free from contamination
• Products are properly labeled and packaged
• Storage stability within specified conditions

8. Service Improvement

We continuously work to improve our service through:

• Regular customer feedback collection
• Service quality monitoring
• Staff training and development
• Process optimization

9. Special Assistance

We offer additional support for:

• Bulk orders and custom formulations
• Emergency supply situations
• Technical consultation requirements
• Special handling needs

10. Service Limitations

Please note the following service limitations:

• Technical support is limited to our product range
• Consultation services are subject to availability
• Emergency services may incur additional charges
• Custom services require advance scheduling

Contact Us

For any questions about our Service Policy, please contact us:

• Email: info@victoriansouthsuffolksociety.com
• Phone: +1 416 273 1975
• Address: 3819 Elbow Dr SW, Calgary, AB T2S 2J9, Canada